General Terms and Conditions of Sale — SAS Kreuz
1. Arrival / Departure
Arrival and departure times also apply to individually agreed weekday stays. Departure must take place no later than 10:00 AM on the day of departure. The apartment may be occupied from 4:00 PM on the day of arrival, or upon prior arrangement. Other arrival and departure times may be agreed individually with the owner. If the tenant does not arrive by 10:00 PM on the day of arrival, the contract shall be deemed cancelled after a period of 48 hours without prior notice to the owner. The owner or their representative may then freely dispose of the property. No (proportional) refund of rent will be made in the event of early departure.
2. Special Requests and Additional Agreements
Special requests and additional agreements are generally possible. They must be confirmed in writing by the landlord. In the case of pets, the type and size must be specified.
3. Payment
The rental contract becomes valid upon receipt of the deposit into the landlord's account. A deposit of 25% of the total rental amount is due immediately upon booking. After payment of the deposit, the remaining balance (75%) is due 14 days before the start of the stay. If payment deadlines are not met, the landlord may terminate the contract. Non-payment is considered a withdrawal and entitles the landlord to re-let the property. No additional charges apply for water, energy, parking spaces or waste.
4. Cancellation
You may cancel the contract at any time. Cancellation must be made in writing. In the event of cancellation, you are required to compensate us for any losses incurred: no compensation is due from the day of booking confirmation by the owner up to the 121st day before the start of the rental period. Guests who cancel at least 30 days before arrival will receive a full 100% refund. Cancellations made between 14 and 30 days before arrival will receive a 50% refund. Cancellations made less than 14 days before arrival will not be refunded. Any amounts already paid will be offset accordingly. You may provide a substitute who takes over your contract under the stated conditions. Written notification is sufficient.
5. Tenant Obligations
The tenant undertakes to treat the rented property (holiday home, inventory and outdoor facilities) with care. Should any damage occur to the holiday accommodation and/or its inventory during the rental period, the tenant is required to inform the property management immediately. Defects and damage already discovered upon arrival must be reported to the property management without delay; otherwise the tenant will be held liable for such damage. A reasonable timeframe will be granted for the repair of damage and defects. Claims arising from issues not reported immediately on site are excluded. Complaints received by the owner at the end of the stay or after vacating the property are likewise excluded from compensation. In the event of any disruption, the tenant is required to take all reasonable steps, in accordance with their legal duty, to assist in resolving the issue and to keep any resulting damage to a minimum. On the day of departure, the tenant must remove all personal belongings, dispose of household waste in the designated containers, and leave all dishes clean and stored in the kitchen cupboards.
6. Data Protection
The tenant agrees that the personal data required in connection with the contract concluded with them may be stored, amended and/or deleted. All personal data will be treated in strict confidence.
7. Liability
The listing has been compiled to the best of our knowledge. No liability is accepted in cases of force majeure, power or water outages typical of the region, or storms that may affect the rented property. Likewise, no liability is accepted for unforeseeable or unavoidable circumstances such as official orders, sudden construction works, or disruptions caused by natural or local conditions. The owner will nonetheless be happy to assist in resolving any issues where possible. The landlord accepts no liability for the use of any play or sports equipment provided. Arrival and departure are at the tenant's own risk. The owner accepts no liability for personal belongings in the event of theft or fire. The tenant bears full responsibility for any wilful destruction or damage.
8. Final Provisions
The photos and text on the website or in any brochure serve as a realistic description of the property. One hundred per cent conformity with the rented property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings or equipment (e.g. furniture) provided they are of equivalent value. Should any one or more provisions of these general terms and conditions prove or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid one that most closely reflects the economic and legal intent of the contracting parties.
French law shall apply. The place of jurisdiction and place of performance shall be the registered office of the Company.